Legal

Privacy Policy

Last updated: August 15, 2026

9369-0964 Québec inc., operating under the numerik.tv brand (“numerik.tv,” “we,” “our,” or “us”), recognizes the importance of respecting privacy and protecting the personal information entrusted to it.

This privacy policy (the “Policy”) explains how we collect, use, disclose, retain, and protect personal information in connection with our activities, in particular when you use:

the numerik.tv website and its subdomains
the numerik.tv digital signage platform in SaaS mode
the client portals, applications, distribution tools, and related interfaces
our contact, demo request, free trial, or document download forms
our sales, deployment, training, billing, technical support, and integration services

We process personal information in accordance with applicable laws, including Quebec’s Act respecting the protection of personal information in the private sector and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act.

Where required by law, we obtain clear, free, and informed consent before collecting, using, or disclosing personal information. Some information may be necessary to enter into or perform a contract, and if you decline to provide it, we may be unable to offer the requested service. We process information without consent only where the law permits or requires it.

1. What is the scope of this Policy?

This Policy applies to personal information that numerik.tv collects or processes about, among others:

visitors to its website
prospects and individuals requesting information, a demonstration, a trial, or a brochure
representatives, administrators, and users of its clients
suppliers, partners, and other individuals with whom numerik.tv does business
individuals who contact our support team or take part in training

Information processed on behalf of our clients

In many situations, numerik.tv acts as a technology service provider for a client organization. That organization may use the platform to upload, transmit, manage, schedule, or distribute content and data. Where a client determines the purposes and means of this processing, it generally remains responsible for the personal information involved, while numerik.tv processes it on the client’s behalf, in accordance with the service agreement and the client’s documented instructions.

In this context:

the client must ensure it is authorized to collect and transmit information to numerik.tv
the client must inform the individuals concerned and obtain any required consents
numerik.tv does not use client content for advertising or other purposes unrelated to providing its services
requests relating to information controlled by a client should normally be directed to that client first — numerik.tv will cooperate with the client whenever its assistance is required

If a provision of a contract entered into with a client sets out more specific commitments regarding information processed on its behalf, that contractual provision prevails to the extent applicable.

Links and third-party services

Our sites, applications, or platforms may contain links to sites, content, applications, or services operated by third parties. The practices of these third parties are governed by their own privacy policies. numerik.tv is not responsible for their practices, except to the extent provided by law or an applicable agreement.

2. What is meant by “personal information”?

“Personal information” means information that relates to an identifiable individual, directly or indirectly. It may include, among other things, a name, an email address, a phone number, an account identifier, an IP address, a login history, or any other information that can be associated with an identifiable individual.

Information that has been aggregated or irreversibly anonymized in accordance with legal requirements is no longer considered personal information. De-identified information that could still allow an individual to be re-identified remains protected as personal information.

3. How do we collect your personal information?

We may collect personal information in various ways.

Directly from you

We collect it in particular when you:

fill out a form on our website
request a demonstration, a free trial, a quote, or a brochure
create or use a numerik.tv account
purchase a licence, product, or service
make or authorize a payment
contact us by email, phone, video call, messaging, social media, or in person
request support, submit an attachment, or take part in a troubleshooting session
take part in training, a webinar, a survey, a promotional activity, or an event

From your organization

If you use numerik.tv as part of your job or duties, your organization may provide us with your professional contact details, your role, your access rights, and other information necessary to create and administer your account.

Through automated means

When you use our sites, applications, or platforms, certain information may be collected automatically through cookies, server logs, pixels, tags, analytics tools, or similar technologies.

From third parties or integrations

We may receive information from payment providers, technology partners, authentication services, analytics tools, or integrations enabled by a client. We only collect the information reasonably necessary for the purposes determined before collection.

4. What personal information do we collect and why?

The categories below describe the main information we may collect. The information actually collected varies depending on your relationship with numerik.tv, the features used, and your organization’s choices.

Category of information	Examples	Main purposes
Identity and contact details	Name, first name, title, role, company or organization, business address, email, phone, language of communication	Responding to requests, preparing a quote, scheduling a demonstration, providing a brochure, opening a file, communicating with you, and following up on the business relationship
Account and authentication	Username, email, access code, role, permissions, associated organization, preferences, authentication information, multi-factor validation, login history	Creating and administering accounts, authenticating users, controlling access, ensuring security, preventing unauthorized use, and maintaining an audit trail
Technical and usage information	IP address, date and time, browser, operating system, device type, screen resolution, pages or features used, technical events, logs, session identifiers, referral address, and approximate location derived from the IP address	Operating the services, maintaining sessions, diagnosing issues, measuring performance, improving the experience, producing statistics, preventing fraud, and ensuring security
Content and data processed on the platform	Images, videos, documents, messages, calendars, distribution lists, templates, data from feeds or integrations, screen and player configuration, equipment location, operational data, or other content uploaded by a client	Hosting, managing, scheduling, transmitting, and displaying content requested by the client; operating platform features; synchronizing integrations; monitoring distribution; backing up and restoring data; providing support
Support, deployment, and training	Description of an issue, exchanges, screenshots, submitted files, technical logs, network or hardware configuration, device information, details of a remote assistance session, training notes	Opening and tracking a ticket, diagnosing and resolving an issue, deploying or configuring services, documenting a solution, improving our documentation, and training users
Business and contractual information	Products and services requested, number of licences, proposals, contracts, orders, service history, renewals, client communications and preferences	Providing services, managing the client relationship, planning renewals, administering licences, meeting our contractual obligations, and improving our offering
Billing and payment	Billing name and contact details, file or invoice number, amount, currency, payment status, transaction number, and accounting information	Issuing and reconciling invoices, processing payments, preventing fraud, administering accounts, and meeting tax and accounting obligations. Depending on the payment method, some information may be collected directly by a payment service provider
Communications and marketing	Email address, consent, communication preferences, brochure downloads, participation in a campaign, interaction with a communication	Sending requested communications, presenting our products or services where the law permits, measuring the effectiveness of our communications, and managing unsubscribe requests

Content that may include sensitive information

numerik.tv does not seek to collect sensitive personal information through its public forms. Depending on the modules or integrations chosen by a client, certain operational, municipal, public safety, or emergency content may nonetheless include personal information. This information should only be transmitted when necessary, authorized, and protected by appropriate access controls.

Users should not display personal information on publicly accessible screens unless such display is authorized by law and consistent with their organization’s policies.

5. How do cookies and other similar technologies work?

Our sites and platforms may use cookies, pixels, tags, and similar technologies. A cookie is a small file stored on your device or associated with your browser. It can be used to recognize a session, remember a preference, secure an account, or measure the use of a service.

We may use the following categories:

Type of cookie	Purpose
Essential	Necessary for operation, security, authentication, session management, privacy preference management, and access to protected areas. They generally cannot be disabled through our consent tool without preventing certain functions from working.
Functional and preference	Remember, among other things, language, certain display settings, or choices made during a previous visit.
Analytics and statistics	Help us understand how visitors use our sites, measure traffic and performance, detect errors, and improve our services. They may be associated with tools such as Google Analytics or equivalent services.
Advertising	May be used to measure campaigns or personalize advertising on our sites or those of partners. They are only used if these functions are enabled and the required consent has been obtained.

Where required by law, non-essential cookies are only activated after your consent has been obtained. You may refuse these cookies or withdraw your consent at any time using the cookie management link or button available on our site. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You can also configure your browser to block or delete cookies. Disabling certain essential cookies may, however, prevent you from logging into your account or impair the operation of certain features.

The list of providers, cookie duration, and available choices are presented in the cookie management tool at the time they are used.

6. Who do we disclose your personal information to?

numerik.tv does not sell or rent personal information.

We may disclose personal information only when necessary for the purposes described in this Policy, with your consent where required, or where the law permits or requires it.

Within your organization

Authorized administrators of your organization may have access to information associated with your account, your role, your activities, or the content you manage, according to the permissions configured by that organization.

Service providers

We may engage service providers who act on our behalf, in particular for:

hosting, cloud infrastructure, backup, and service continuity
IT security, monitoring, incident prevention, and maintenance
development, testing, and technical support
electronic communications, request management, and remote assistance
traffic analytics and, with the required consent, digital advertising
billing, accounting, payment processing, and fraud prevention
delivery of hardware, training, or solution deployment
integrations, data feeds, or external services chosen by a client

These providers may only use the information to perform the services entrusted to them. Where required, numerik.tv governs their access through written contracts that include obligations of confidentiality, security, use limitation, incident reporting, and destruction or return of information.

Advisors, authorities, and business transactions

We may also disclose information:

to our legal, accounting, tax, insurance, audit, or other professional advisors
to a public body, a court, an investigative service, or a law enforcement authority where the disclosure is authorized or required
to a party involved in a reorganization, financing, merger, asset sale, or other business transaction, subject to appropriate safeguards

7. How long do we retain your personal information?

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our contractual, legal, tax, accounting, or regulatory obligations, to prevent incidents, and to resolve disputes.

The retention period varies in particular based on:

the nature and sensitivity of the information
the length of the relationship with the client or user
the features used
the timeframes set out in contracts
applicable legal obligations
reasonable backup and disaster recovery cycles

Content and information processed on behalf of a client is retained, returned, exported, anonymized, or destroyed in accordance with the applicable contract and our technical procedures. Deleting backup copies may require an additional delay corresponding to the normal backup replacement cycle.

When information is no longer needed, we securely destroy it or anonymize it in accordance with legal requirements and our retention policies.

8. Where is your personal information stored?

numerik.tv and its providers may retain or process information in Quebec, elsewhere in Canada, or in other countries, depending on the infrastructure, service, or integration used.

When personal information must be disclosed or entrusted to a provider located outside Quebec, it may be subject to the laws of the jurisdiction where it is processed. Governments, courts, or law enforcement bodies of that jurisdiction could have access to it in accordance with local laws.

Before a disclosure outside Quebec, numerik.tv undertakes to carry out the required privacy factor assessment and to put in place appropriate contractual, organizational, and technical measures to ensure adequate protection of the information.

9. How do we protect your personal information?

numerik.tv applies security measures that are reasonable and proportionate to the sensitivity, quantity, purpose, format, and context of the personal information involved.

Depending on the nature of the service, these measures may include:

access controls based on roles and the principle of least privilege
authentication mechanisms and secure session management
encryption of communications where appropriate
activity logging and system monitoring
backups, redundancy mechanisms, and recovery plans
system updates, maintenance, and patching
confidentiality commitments and awareness training for authorized personnel
procedures for access management, retention, destruction, and complaint handling
a privacy incident response plan

Access to personal information is limited to individuals who reasonably need it to perform their duties.

Privacy incidents

In the event of a privacy incident, numerik.tv takes reasonable measures to reduce the risk of harm, prevent a similar incident from recurring, document the event, and meet its notification obligations. Where an incident presents a risk of serious harm, we notify the individuals concerned and Quebec’s Commission d’accès à l’information in accordance with the law.

User responsibility

Users must protect their credentials, use strong passwords, comply with the access controls established by their organization, and promptly report any unauthorized use or suspicious situation to us.

No method of electronic transmission or storage offers an absolute guarantee of security. If you have reason to believe your information or account has been compromised, please contact us without delay.

10. What are your rights regarding your personal information?

Subject to the conditions and exceptions provided by law, you may in particular:

ask whether we hold personal information about you
request access to that information and obtain a copy of it
request the correction of information that is inaccurate, incomplete, or ambiguous
withdraw your consent to future use or disclosure where the processing is based on that consent
request the destruction or deletion of information where its collection, use, disclosure, or retention is not authorized, or where the law provides for it
request that certain computerized personal information be provided in a structured, commonly used technological format, or transmitted to an authorized individual or organization, where the right to portability applies
request, in the circumstances provided by law, that the disclosure of personal information be discontinued or that a hyperlink be de-indexed or re-indexed
file a complaint about our personal information protection practices

Withdrawing consent or deleting certain information may limit our ability to provide a service, maintain an account, or respond to a request. We will inform you of the reasonably foreseeable consequences before acting on your request, where relevant.

To protect confidentiality, we may ask for proof of identity or verify your authority before responding to a request. We respond to written requests within the timeframes provided by law, generally within 30 days of receipt.

If the information is controlled by a client organization, we may direct you to that organization and provide it with reasonably necessary assistance to process your request.

A person who is not satisfied with our response may contact Quebec’s Commission d’accès à l’information or exercise any other remedy provided by law.

11. How to reach us or file a complaint

Any question, access or correction request, request relating to your rights, complaint, or comment concerning this Policy or our practices may be addressed in writing to our person in charge of the protection of personal information.

Person in charge of the protection of personal information

9369-0964 Québec inc. — numerik.tv
234 du Grand-Royal Est
Shefford, Quebec J2M 1R5
Canada
Email: info@numerik.tv — recommended subject line: “Protection of personal information”
Phone: 514 312-6489

Complaints are handled confidentially. The person in charge reviews the request, may contact the individual concerned for clarification, and provides a reasoned response within the applicable timeframes.

12. Will we update this Policy?

This Policy takes effect as of the date indicated at the beginning of the document. We may amend it to reflect changes in our practices, services, providers, or legal requirements.

The current version is published on our website. Where changes are significant, we take reasonable steps to bring them to your attention, for example through a notice on the site, within the platform, or by email. Where required by law, we will seek new consent before using personal information for a new purpose.